Refund Policy

Effective Date: 01/01/2025

At Kesar Konnect, we strive to provide high-quality products and services to our customers. However, if you are not satisfied with your purchase, our refund policy ensures a fair and transparent process.

1. Eligibility for Refunds

Refunds will only be considered in the following cases:

• Damaged or Spoiled Products – If you receive perishable items (fruits, vegetables, dairy, meat, etc.) in a damaged or spoiled condition.
• Incorrect Items – If the delivered items do not match your order.
• Missing Items – If an item from your order is missing.
• Service Issues – If a household service (laundry, plumbing, electrician, etc.) was not completed as per the agreed terms.

2. Non-Refundable Items

Refunds will not be applicable in the following cases:

• Change of mind after purchase.
• Items that have been used or partially consumed.
• Perishable products if not reported within [2] hours of delivery.
• Issues caused by incorrect address details provided by the customer.

3. Refund Process

To request a refund, follow these steps:

1. Contact Us – Reach out to our support team within 1 hours of delivery.
2. Provide Proof – Share images or details of the damaged/incorrect product.
3. Review & Approval – Our team will verify the request and approve/refuse the refund accordingly.
4. Refund Method – Approved refunds will be processed through:
   • Original Payment Mode – If paid online.
   • Store Credit/Replacement – If preferred by the customer.

4. Processing Time

• Refunds will be initiated within 2 working days after approval.
• The credited amount may take upto 5 business days to reflect in your account, depending on your payment provider.

5. Contact Us

For any refund-related queries, reach out to:

📞 Phone: +918390616060
📧 Email: support@kesarkonnect.com
📍 Address: Moshi Pune

We appreciate your trust in Kesar Konnect and will always work towards providing you with the best experience!