Terms and Conditions

Effective Date: 01/01/2025

Welcome to Kesar Konnect! By accessing or using our services, you agree to comply with the following Terms and Conditions. Please read them carefully.

1. Definitions

• “Company” refers to Kesar Konnect, the provider of the platform and services.
• “User” refers to any person using the Kesar Konnect platform, including customers and vendors.
• “Services” refer to the ordering, delivery, and vendor marketplace services offered by Kesar Konnect.

2. User Registration & Account

• Users must provide accurate information during registration.
• It is the user’s responsibility to maintain the confidentiality of their account credentials.
• Kesar Konnect is not responsible for unauthorized account access due to user negligence.

3. Order Placement & Delivery

• Orders once placed cannot be canceled if they are already processed.
• Delivery times are estimated and may vary based on location, availability, and external factors.
• Users must provide correct address details for smooth delivery.

4. Pricing & Payments

• All prices are subject to change without prior notice.
• Payment must be made through the available options on our platform.
• Any additional delivery charges or taxes will be displayed before checkout.

5. Return & Refund Policy

• Returns and refunds are applicable only for damaged or incorrect items, reported within [X hours] of delivery.
• Perishable items such as dairy, fresh fruits, vegetables, and meat are non-returnable unless defective or spoiled at the time of delivery.
• Refunds, if applicable, will be processed within [X] working days.

6. Vendor & Subscription Services

• Vendors registered on Kesar Konnect must comply with our platform guidelines.
• Subscription plans are subject to specific terms based on the selected package.
• Kesar Konnect reserves the right to terminate a vendor’s subscription for non-compliance or violation of policies.

7. User Responsibilities

• Users must use the platform for lawful purposes only.
• Any fraudulent activity, abuse, or attempt to disrupt Kesar Konnect’s operations may lead to legal action.
• Users agree not to resell products purchased from Kesar Konnect without prior consent.

8. Limitation of Liability

• Kesar Konnect is not responsible for third-party delays, vendor non-compliance, or force majeure events affecting service delivery.
• While we strive for accuracy, we do not guarantee that all product descriptions, pricing, or availability will be error-free.

9. Termination of Services

• Kesar Konnect reserves the right to terminate or suspend user accounts for violations of these terms.
• Users may delete their account at any time, but pending obligations (such as payments) must be settled before closure.

10. Changes to Terms & Conditions

• We may update these terms from time to time. Continued use of our services after changes indicates acceptance of the revised terms.

11. Governing Law

• These terms are governed by the laws of Maharashtra / India, and any disputes shall be resolved under the jurisdiction of local courts.

12. Contact Us

For any queries regarding these Terms & Conditions, please contact us:

📞 Phone: +918390616060
📧 Email: support@kesarkonnect.com
📍 Address: Moshi Pune